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What is DIBA Persian Concept Store?DIBA Persian Concept Store is a unique online store that brings the finest Persian craftsmanship and design to a global audience. We feature a curated collection of home décor, fashion, and accessories inspired by Persian culture and artistry.
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Where do your products come from?All our products are designed and handmade by artisans in Iran, carefully selected for their quality and authenticity. We bring the beauty of Persian heritage directly to your home.
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What makes DIBA products unique?Each product in our store tells a story. Crafted with passion and precision, our pieces blend traditional Persian techniques with modern design. Our items are made from high-quality materials, ensuring timeless elegance.
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How do I place an order?Simply browse our website, add your desired items to your cart, and proceed to checkout. You'll be asked to enter your shipping details and payment information before confirming your order.
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Can I modify or cancel my order after it's placed?Once an order is placed, it’s processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us within 24 hours, and we’ll do our best to assist you.
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Do you offer gift cards?Yes! You can purchase a DIBA Gift Card directly from our website. The recipient can use it to shop for any item in our store. It’s the perfect gift for anyone who loves the DIBA design!
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What shipping options do you offer?We offer standard and expedited shipping options. Shipping fees vary depending on your location and the selected delivery method. All shipping rates will be calculated at checkout.
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Do you ship internationally?At the moment we ensure your DIBA order reaches you in Germany only. Nevertheless we are trying to extend our worldwide shipment . Whether you’re in Europe, Asia, the Americas, or beyond, we will try to reach you within the next months.
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How long will my order take to arrive?Delivery times depend on your location and the shipping method you select. Standard shipping typically takes 3-6 business days, while expedited shipping can take 2-5 business days.
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How can I track my order?Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
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What payment methods do you accept?We accept all major credit cards (Visa, MasterCard), and other secure payment methods. We ensure a smooth and secure transaction process for all our customers.
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Is shopping on your website secure?Yes, absolutely. Our website uses encryption technology to protect your personal and payment information. We take your privacy and security seriously.
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Can I use multiple discount codes on my order?Unfortunately, we only allow one discount code per order. Please make sure to choose the best code for your purchase before checking out.
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What is your return policy?We offer a 14-day return policy for most products. Items must be in unused, original condition and packaging. Please note that some products, such as custom orders, are not eligible for return. For detailed information, please check our Policy before checking out.
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How do I return an item?To return an item, please contact our customer service team with your order details. We will provide you with return instructions.
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Can I exchange a product for another size or color?Yes! If the item is in stock, we’ll be happy to exchange it for a different size or color. Just contact us as soon as possible to arrange the exchange. Please also note, that many of our products are handmade and available as limited editions only.
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What if I receive a damaged or incorrect item?We’re sorry for any inconvenience! Please contact us immediately with photos of the item and packaging, and we’ll arrange for a return, replacement, or refund. Please have in mind, that our products are all handmade. Variations in color or feel may therefore occur.
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How can I purchase a gift card?You can buy a DIBA Gift Card directly from our website. Simply select the amount you’d like to gift, add it to your cart, and check out.
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How do I use my gift card?At checkout, you’ll be prompted to enter your gift card code. The total value of your order will be deducted from the card balance.
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Do gift cards expire?No, our gift cards do not expire, so your recipient can use them at their convenience.
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Can I use a gift card on sale items?Yes, you can use your gift card for both full-priced and sale items. It’s the perfect way to save on unique Persian designs!
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How do you protect my personal data?We take your privacy seriously. Your personal data is stored securely and used only for processing orders. We do not share or sell your information to third parties.
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Do you share my information with third parties?We do not sell or share your personal information with third parties, except where necessary to process your order (e.g., shipping carriers, payment processors).
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How can I update my personal information?You can update your account details by logging into your account and editing your profile information. If you need help, please contact customer support (info@dibaconcept.com).
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Do I need an account to shop?No, you can shop as a guest. However, creating an account allows you to save your preferences, track your orders, and receive exclusive offers.
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How do I create an account?Simply click on the "Sign Up" link at the top of the website, enter your details, and you’re all set. You can start shopping immediately! The sign up is also possible during check out.
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I forgot my password. What should I do?Click on the “Forgot Password” link at the login page. You’ll receive an email with instructions to reset your password.
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How can I delete my account?If you wish to delete your account, please contact our customer service team, and we’ll assist you with the process.
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Where can I find your Terms and Conditions?Our Terms and Conditions can be found at the bottom of every page of our website. Please review them before making a purchase.
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What are the terms for using the DIBA website?By using our website, you agree to our Terms and Conditions, which outline the rules for browsing, purchasing, and interacting with our store. Please read them carefully.
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Do I need to accept the Terms and Conditions before ordering?Yes, you will need to accept our Terms and Conditions before completing any order on the website.
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How can I contact customer support?You can reach our customer support team via email at [info@dibaconcept.com] or by using the contact form on our website.
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What should I do if I have an urgent issue?For urgent inquiries, please contact us directly by phone or email.
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Do you have a physical store I can visit?Currently, DIBA is an online store only. However, we may offer pop-up events and collaborations in the future, so stay tuned for updates!
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