Refund Policy

Last updated 12 December 2024

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to DIBA Persian Concept Store, that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the DIBA Persian Concept Store Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit DIBA Persian Concept Store and use the services.
Service: refers to the service provided by DIBA Persian Concept Store as described in the relative terms (if available) and on this platform.
Website: DIBA Persian Concept Store’s site, which can be accessed via this URL: www.dibaconcept.com
You: a person or entity that is registered with DIBA Persian Concept Store to use the Services.

Return & Refund Policy

Thanks for shopping at DIBA Persian Concept Store. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at DIBA Persian Concept Store. The main thing to remember is that by placing an order or making a purchase at DIBA Persian Concept Store, you agree to the terms set forth below along with DIBA Persian Concept Store’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product/service.

To begin the return process, contact us at info@dibaconcept.com. Only authorized returns are being processed.

Returns must be sent to:

Kömmler GbR

DIBA Persian Concept Store

Am Magazin 5

14473 Potsdam

Germany

Refunds

We at DIBA Persian Concept Store, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that DIBA Persian Concept Store is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

DIBA Persian Concept Store is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

Your consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Non-returnable items

Fashion items: Can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker and tag with which they were sent. Mus be returned in the original sealed packaging.

Accessories / Jewelry items: Must be returned with the bag or the original cardboard packaging intact.

Customisable items: Given the materials are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour or size.

Home items: Must be returned in their sealed original packaging and in its original condition.

Cuisine items: Cannot be returned

Special packaging and additional accessories: Items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.

Posters: Cannot be returned.

Please note that limited editions and printed products are also excluded from exchange.

Gift cards are non-returnable.

Please contact us with questions about specific items.

Contact us

If, for any reason, you are not completely satisfied with any product that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.